To maximise revenue for our customers, we recognise the need to go beyond traditional rental services. Our commitment to delivering superior service and top-tier technology distinguishes us from competitors, solidifying our position as the leading provider of B2B gaming solutions.
Planning & Installation
When installing into a new venue, our team conduct thorough site surveys and appraisals. This ensures we offer you the best equipment, strategically placed for optimal performance. After selecting the best machines to maximise revenue, a skilled engineer from your local depot will install the equipment within the agreed timeframe.
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​We pride ourselves on our customer service as a B2B gaming services provider and ensure that one of our representatives will always be on hand to assist with your needs.
Repair & Maintenance
Our dedicated team of specialist service engineers are skilled in minimising downtime for all your machines. Should any faults occur with the equipment supplied by Regal Gaming on your estate, please contact our service line straight away. An engineer from your local depot will ensure your machine is functioning again without delay.
Account Management
Your personal Business Development Manager will proactively manage your account, utilising advanced analytics to review machine performance and provide detailed KPI analysis and feedback. Leveraging extensive industry knowledge and cutting-edge technology, we ensure the most profitable equipment is strategically placed on your estate.
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As part of our leading B2B gaming services, a member of Regal Gaming Technologies will also visit your site every 12 weeks to discuss how to maximise your machine income. They will ensure that any other issues you have, are resolved personally and professionally.
Cash Collections
Looking after your takings is very important to us. All of Regal Gaming’s’ collectors receive substantial in-house training, ensuring you receive an excellent standard of collection and the highest standards of customer care. Your machines will be collected at least once every 14 days by one of your local collectors and you will be contacted in advance should any changes to your normal agreed collection be taking place.
Licensing & Permit Control
Our licensing department will take care of all of your licensing needs. We will deal with renewal dates and handle the administration on your behalf.
Reporting & Data
We offer a comprehensive suite of reports and data, tailored to meet your business needs and delivered in your preferred format. Our advanced reporting capabilities include:
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House and machine specific income data
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Machine change and injection rates
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Collection frequencies and exceptions
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Re-fill management reports
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Security reports
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Uptime / downtime service reports
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Financial summaries
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Opportunities for additional revenue
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Site visits and customer support summaries
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Industry specific data including test figures and league tables
All data can be segmented by brand, region, area manager or division, providing valuable insights for trend monitoring and budgeting.
Customer Services
At Regal Gaming Technologies, we pride ourselves on delivering exceptional customer service through the use of our technology ecosystem and dedicated support. Our experienced customer service team leverages cutting-edge tools to understand and resolve your needs swiftly. Available 364 days a year, from 9am to 9pm, our team ensures you receive the best service possible. This commitment to excellence is just one of the many reasons we are the leading B2B gaming service provider in the UK for the leisure and amusement industry.