Since its launch just last month, our brand-new Velocity digital cabinet has been making waves among venue owners. As the leading amusement equipment supplier, Regal Gaming has been closely monitoring the initial reception of this exciting addition to our lineup. We dive into the early feedback from venue owners and their customers who have now been hands-on with the Velocity Cabinets for up to 2 weeks, shedding light on their initial thoughts and experiences.
Positive feedback on machine appearance:
“Many customers and managers have praised the attractive and eye-catching design of the machine. Comments highlight the bright colours, additional screen, and overall look, which have drawn attention and increased interest.”
Enjoyment of gameplay:
“Players have expressed enjoyment of the gameplay, with specific mentions of games like Eye of Horus and Buccaneers Gold. The machine's features, such as the V Deck and Spin-To-Win, have been well-received by some players.”
Ease of use and improved features:
“Feedback indicates that customers appreciate the ease of use and improved features of the machine, such as the HD definition of game content, smoother play, and easier-to-press buttons. A couple have found the bottom screen game icons a bit small and the instructions for certain games too complicated, these tended to be older customers, in particular.”
Positive impact on customer engagement:
“The machine has positively impacted customer engagement, with players trying different games, discussing tactics, and showing interest in the new machine. Some sites have reported increased foot traffic and new players being drawn to the machine.”
Service and technical issues:
“There have been very little initial service issues, a couple of coin jams, which have been resolved quickly. The machine's health check shows no major issues, and customers have not complained about service problems recently.”
General positive sentiment:
“Overall, the feedback has been very positive, with many customers and managers expressing satisfaction with the machine. The positive comments far outweigh the negative ones, indicating machines have been well received.”
General customer satisfaction and engagement:
“Overall, customers seem to be very satisfied with the machine, with many positive comments about its appearance and features. Some players have even asked for a second machine. Only real common comment is lack of phone chargers and drink shelves. New customers seem to be gravitating to this machine because of different appearance.”
It is clear that the Velocity Digital cabinet has hit all the right notes among venue owners and their customers. From its sleek, eye-catching design to the captivating gameplay features thanks to the new fully integrated V-Deck, the feedback has been overwhelmingly positive.
If you are interested in getting a Velocity cabinet for your venue or simply want to learn more about it, make sure to visit our website or get in touch with us today!